Shipping and Handling

 
 

Shipping

All works ship from Austria unless otherwise specified. Orders within the EU will ship within 3-7 business days. Orders outside the EU need to be certified for exportation and will generally ship within 10 business days.

All certificates for exportation will be obtained by the currier.

Shipping costs depend on the size, weight, and destination of your piece. Shipping costs are calculated prior to checkout and are included in the total cost of your order.

All orders are shipped using selected premium carriers.

International Shipping

Yes, we ship internationally. Please be aware that orders outside of the EU may be subject to the relevant customs duties of the destination country. The taxed amount varies depending on the artwork and customs laws in the delivery country. Duty taxes are to be paid by the collector and are in addition to shipping and handling costs.

For US Collectors

All goods worth over $2,500 that are imported into the US require formal entry by US Customs and Border Protection and need to be assigned to a registered importer – which is you, as the buyer of a piece.

The only way to register as an Importer of Record is to complete the CBP Form 5106. You can find the form here. You will also receive an email with further information once your order is placed.

Once you submit this form, you will become known as an Importer of Record, which means that the process will be much quicker the next time you do this.

Packaging

All pieces are packaged with the utmost care to ensure safe arrival.

A certificate of authenticity is placed inside your package. Shipping labels and customs documents are affixed to the outside.

Please take care when opening and unpacking.

Insurance

Insurance is included in the shipping cost and covers the work from the moment of shipment until arrival at its destination.

If you have any questions regarding shipping and handling please send me an email to info@sofiazuluaga.com. We’d be glad to help.